General Delivery 

Please note that we currently only deliver our products within the island of Cyprus via our website.  For deliveries outside of Cyprus, please contact us for accurate courier prices at: enquiries@crystecspas.com

Our order deliveries are fulfilled by ACS couriers and delivered to your home address. Once you have checked out you will be offered the opportunity to add your chosen ACS depot for collection should you prefer not to have it delivered to your home.  Delivery is free throughout the Republic of Cyprus for orders over €30.  

Crystec Spas process all deliveries on standard business days.  'Business days' are classed as Monday-Friday, excluding public holidays.  Orders received by 1pm are delivered within 2-3 working days however, please be aware that public holidays will affect postage schedules which may be outside of our control.  Orders placed over the weekend period will be dispatched on the next available working day.  For any clarification when placing an order please get in touch: enquiries@crystecspas.com   

Your order will be tracked and you will be notified by SMS message once it is ready for collection.

Please note that should you choose to collect you are responsible for picking up your order from the ACS outlet within 5 working days from the day you are notified by ACS that your products have arrived.  If this period is elapsed, your products will be automatically returned to our warehouse.  If we have to resend the product, there will be additional courier charges.

Hot Tub Delivery 

DELIVERY: Crystec Spas include free island wide delivery for the Republic of Cyprus.  A mutually agreeable delivery date will be determined at a time convenient for both parties and a Crystec team member will walk through a pre-delivery consultation with you either at the showroom, or over the phone to discuss the required access in detail.  Essentially ensuring there is enough clearance to get your spa into position on the day, be it in the garden, the veranda or balcony.

POSITIONING: Once your spa has arrived on site, using specially designed equipment, the team will manoeuvre your spa into position for you.  Crystec are happy to include a forklift for reaches up to two stories or 17m in height and/or if our trained Engineers feel it necessary.  If, however your installation requires a larger crane for access then this will be discussed prior to delivery.  You will be fully informed throughout the process.

POWER: Crystec include all aspects of electrical fitting for your spa.  Whether you have purchased a 13amp plug and play or a spa that requires a 32amp connection, Crystec have it covered.

WATER FILL: To ensure your complete satisfaction, Crystec’s fully trained staff will always stay with you and your spa right to the end of the installation process, filling and testing your spa before leaving.  This is a great opportunity for you to ask any further questions you may have and, to ensure your spa is ready for use as soon as possible.  Once filled, they will talk you through the control systems and complete the initial panel set up for you.

TRAINING: Finally, understanding water balance is key to ensuring the most enjoyable bathing experience. Crystec’s fully trained installation team will give you the essential chemical training required to maintain the best conditions in your spa.