LOUMA V
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Louma V
Our best-selling model, the Louma V is beautifully designed with the perfect 2 lounger, 3 seat formation. With comfortable seating and powerful massage options for all users, this makes it the ideal family spa. 41 strategically placed jets offer head to toe hydrotherapy allowing you time and space to relax and relieve tensions.
Seat Capacity: | 5 People |
Seats & Loungers: | 3 Seats + 2 Loungers |
Length: | 2.0 M |
Width: | 2.0 M |
Height: | 0.9 M |
Water Capacity: | 1250 L |
Dry Weight | 350 KG |
Filled Weight | 1600 KG |
Shell Material: | Highest Grade Acrylic (Made in the USA) |
Frame Material: | 30mm Boxed High Grade Aluminium |
Base Material: | Fully Insulated Vacuum Formed ABS |
Cabinets: | Fully Insulated UV Protected & Coated Aluminium |
Insulation: | Full Thermal Insulated Blanket Wrap & Base Cover |
Sanitisation: | Ozonator 50 mg/ph |
Filteration: | Silent Single Max. Circulation Filter |
Self Cleaning: | Bottom Sweeper Jet |
Drainage: | Gravity-Fed Drainage System With Universal Hose Connection |
Bluetooth: | AudioTec Mobile Connet Bluetooth (5m Range) |
Audio: | 2 x 30w Output Acryclic Inset Speakers |
LED Lighting: | 7 Colour 3.5" Acrylic Set Main Light, Internal Effect Lights, LED Lit Controls, Waterfall Lights |
Total LED Lights: | Upto 30 Individual Synchronised Lights |
Water Features: | LED Lit 7" Chrome Waterfall |
Headrests: | 3 x EVA Headrests (2 Seats + 1 Lounger) |
Max Current: | 13amp Plug & Play or 20amp Hard Wired |
Voltage/Frequency: | 230-240v / 50HZ |
Topside Control: | Acrylic Set Intelligent Touch Pad |
Control System: | Intelligent Control Pack (Saves 35% of Running Costs) |
Heater: | 2kw Remote Heater (Max 41°C) |
Circulation Pump: | Silently Efficient - 350 Watts (0.5 HP) |
Massage Jet Pump: | 2200W (3.0 hp) Single Speed |
Power Diverters: | 1 (Isolates Seats/Loungers for Full Power) |
Air Controllers: | 5 (2 Loungers + 1 Seats) |
2 - 1/4" | 3 - 3/8" | 5" | |
Rain Jets: | 1 | 2 | 1 |
12Directional Jets: | 12 | 10 | 12 |
Rotational Jets: | 6 | 4 | 6 |
Total Jets: 41 |
THERMO EFFICIENT HD COVER:
Preserve heat and enhance energy efficiency with our Thermo Efficient HD Cover. It’s more than just protection; it’s a smart investment in sustaining the warmth of your spa
SPASMART ULTRALUX STEPS:
Step into your spa with style and convenience. The SpaSmart UltraLux Stepsnot only provide easy access but also add a touch of elegance to your spa environment.
SPASMART ALL-IN-ONE STARTER PACK & FILTER:
Jumpstart your spa experience with the SpaSmart All-In-One Starter Pack. This comprehensive kit ensures your spa is primed for relaxation from day one, covering essential water maintenance needs.
DELIVERY, POSITIONING & INSTALLATION:
Enjoy a worry-free experience with complimentary delivery, precise positioning, and professional installation. Our team ensures your Crystec Spa is seamlessly integrated into your space for immediate enjoyment.
FULL SPA CONTROLS & CHEMICAL TRAINING:
Take command of your spa with confidence. Our experts provide full spa controls and chemical training, empowering you with the knowledge to manage your spa effortlessly.
From the moment you purchase your spa with Crystec Spas you can rest assured that you have also purchased complete peace of mind. Starting with a clear, uncomplicated purchase through to a hassle-free installation and finally, the long-term peace of mind and satisfaction that comes with every Crystec Spa Standard warranty.
Crystec Spas include free island wide delivery for the Republic of Cyprus. A mutually agreeable delivery date will be determined at a time convenient for both parties and a Crystec team member will walk through a pre-delivery consultation with you either at the showroom, or over the phone to discuss the required access in detail. Essentially ensuring there is enough clearance to get your spa into position on the day, be it in the garden, the veranda or balcony.
When it comes to installing your spa, Crystec work tirelessly to take care of everything for you. From start to finish, ensuring every detail is covered and all you need do is enjoy the safe delivery and installation of your new spa. Simply relax and enjoy.
Spa Positioning
Once your spa has arrived on site, using specially designed equipment, the team will manoeuvre your spa into position for you. Crystec are happy to include a forklift for reaches up to two stories or 17m in height and/or if our trained Engineers feel it necessary. If, however your installation requires a larger crane for access then this will be discussed prior to delivery. You will be fully informed throughout the process.
Electrics / Power Supply
Crystec include all aspects of electrical fitting for your spa. Whether you have purchased a 13amp plug and play or a spa that requires a 32amp connection, Crystec have it covered.
Water Fill
To ensure your complete satisfaction, Crystec’s fully trained staff will always stay with you and your spa right to the end of the installation process, filling and testing your spa before leaving. This is a great opportunity for you to ask any further questions you may have and, to ensure your spa is ready for use as soon as possible. Once filled, they will talk you through the control systems and complete the initial panel set up for you.
Chemical Training
Finally, understanding water balance is key to ensuring the most enjoyable bathing experience. Crystec’s fully trained installation team will give you the essential chemical training required to maintain the best conditions in your spa.
Your Comprehensive Crystec Warranty Covers -
Diamond Cast Shell Structural Warranty
Crystec Spas warrant that the Diamond Cast Spa shell structure will not leak due to defects in workmanship and materials for a period of ten (10) years from the date of purchase.
Diamond Cast Shell Surface Warranty
Crystec Spas warrant that the exterior Diamond Cast acrylic surface finish will be free from blistering and cracking due to a defect in material or workmanship for a period of ten (10) years from the date of purchase.
Duratec Cabinet Warranty
Crystec Spas warrant the Duratec cabinet material to be free from defects in material and workmanship for a period of ten (10) years from date of purchase. This includes cracking, peeling and de-lamination but excludes fading and weathering of the Duratec cabinet which can naturally occur over time.
Plumbing Warranty
Crystec Spas warrant that the plumbing components will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This includes leaks from all internal and external fittings and bonded parts.
Electrical Component Warranty
Crystec Spas warrant that the factory-installed electrical components (pumps, the heater, the air blower and the electrical control systems) will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This excludes UV-C bulbs & Ozonator, which are recommended to be changed once annually.
LumiTec LED Light & Audiotec Music System Warranty
Crystec Spas warrant that all lights within the Spa and the Audiotec music systems including speakers will be free from defect in workmanship and materials for a period of ten (10) years from the date of purchase.
Non-Electrical & Non-Plumbing Components Warranty
Crystec Spas warrant that the components not covered within the plumbing and electrical terms above (including internal head rests, steps and the Spa lid) will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This excludes fading due to chemical use and weathering which can occur naturally over time.
Conditions
All warranties are subject to an annual service carried out by a Crystec Authorised Service Engineer. Any Hot Tub that does not have an annual service within 30 days from each annual anniversary of purchase, will no longer be supported by the manufacturer’s warranty. Any movement of the spa from its original position or change of ownership from the original purchaser must be authorised/carried out by a Crystec Spas authorised engineer.
All warranties apply to the original customer from the date of original installation, at the original address that the Spa was installed. The warranty does not include engineer mileage or labour costs if no fault is found. The warranty does not include costs incurred using an unauthorised engineer. Customers must gain written consent from Crystec Spas before instructing any engineer not authorised by Crystec Spas. In all cases Crystec Spas has the sole responsibility for determining the cause and nature of a fault and Crystec Spas’ determination is final. Crystec Spas reserve the right to provide a replacement Spa of equivalent value if we deem it to be necessary.
All warranties apply from the date the Spa is delivered to the customer, which must be supported with evidence of the signed delivery by and authorised Crystec engineer.
This warranty shall be void if the failure or defect was attributable to any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and improper connection with any peripheral, external electrical fault.
The customer must report any damage to the Spa at the time of delivery.
The customer must report any subsequent discovered fault to Crystec Spas within 28 days from delivery.
A Crystec Spas representative will then diagnose the fault over the telephone and may suggest several possible solutions for the customer to attempt. If these suggestions fail to resolve the fault, Crystec Spas will send out an engineer in accordance with the service levels indicated below.
If an engineer visit is required, a call out charge of €95 will be payable in advance. A full refund shall be processed within 48 hours if a warranty fault is confirmed by a Crystec Spas Engineer.
We are unable to guarantee that any issues can be resolved on the initial visit and if a return visit is required out of warranty a quote will be provided.
If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineer’s onsite labour charge. Charges will be applied at €95 for the first hour, then €50 per hour thereafter.
Due to variations in the standard of chemicals available in the marketplace and the fact that we are unable to determine the quality of non-Crystec products, it is a condition of all our warranties that only Crystec Spas products should be used in your Spa. This condition serves to protect the safety of the Spa as well as its users. The use of unauthorised chemicals in your Spa will result in your warranty being void. Headrests, Covers, Speakers and any other components shall not be covered by warranty in the event of chemical misuse or overusing chemicals. This condition includes but is not limited to chemicals, fragrances and cleaning products.
Support Hours: Monday-Friday 09:00-17:00
P1 - Spa is unusable with no immediate workaround available
RESOLUTION SLA*1
SLAs for Faults & Issues
(Time to Contact & Restore)
14 Business Days
P2 - Spa degraded on an intermittent basis or noncritical fault component
RESOLUTION SLA*1
SLAs for Faults & Issues
(Time to Contact & Restore)
24 Business Days
*1 Please note that a time and date will be provided in line with the above timescales and you must ensure that a responsible adult over 18 is in attendance for the duration of our engineers visit and able to sign off any completed works. From time to time we may need to amend your appointment date and/or time due to business needs and in this situation, we will provide you with at least one days’ notice for matters that are within our control.