From the moment you purchase your spa with Crystec Spas you can rest assured that you have also purchased complete peace of mind. Starting with a clear, uncomplicated purchase through to a hassle-free installation and finally, the long-term peace of mind and satisfaction that comes with every Crystec Spa Standard warranty.
The Installation Process
When it comes to installing your spa, Crystec work tirelessly to take care of everything for you. From start to finish, ensuring every detail is covered and all you need do is enjoy the safe delivery and installation of your new spa. Simply relax and enjoy.
Crystec Spas include free island wide delivery for the Republic of Cyprus. A mutually agreeable delivery date will be determined at a time convenient for both parties and a Crystec team member will walk through a pre-delivery consultation with you either at the showroom, or over the phone to discuss the required access in detail. Essentially ensuring there is enough clearance to get your spa into position on the day, be it in the garden, the veranda or balcony.
Once your spa has arrived on site, using specially designed equipment, the team will manoeuvre your spa into position for you. Crystec are happy to include a forklift for reaches up to two stories or 17m in height and/or if our trained Engineers feel it necessary. If, however your installation requires a larger crane for access then this will be discussed prior to delivery. You will be fully informed throughout the process.
Crystec include all aspects of electrical fitting for your spa. Whether you have purchased a 13amp plug and play or a spa that requires a 32amp connection, Crystec have it covered.
To ensure your complete satisfaction, Crystec’s fully trained staff will always stay with you and your spa right to the end of the installation process, filling and testing your spa before leaving. This is a great opportunity for you to ask any further questions you may have and, to ensure your spa is ready for use as soon as possible. Once filled, they will talk you through the control systems and complete the initial panel set up for you.
Finally, understanding water balance is key to ensuring the most enjoyable bathing experience. Crystec’s fully trained installation team will give you the essential chemical training required to maintain the best conditions in your spa.
Crystec Spas Warranty
Crystec Spas are extremely proud of the build quality of every spa they manufacture. Operating according to strict EU processes and using precision made components affords the confidence to offer a product warranty above and beyond the industry standard.
What does the Warranty Cover?
*10 Year Crystec Diamond Cast Shell Structural Warranty
Crystec warrant that the Diamond Cast Spa shell structure will not leak due to defects in workmanship and materials for a period of ten (10) years from the date of purchase.
*10 Year Crystec Diamond Cast Shell Surface Warranty
Crystec warrant that the exterior Diamond Cast acrylic surface finish will be free from blistering and cracking due to a defect in material or workmanship for a period of ten (10) years from the date of purchase.
*10 Year Duratec Cabinet Warranty
Crystec warrant the Duratec cabinet material to be free from defects in material and workmanship for a period of ten (10) years from date of purchase. This includes cracking, peeling and de-lamination but excludes fading and weathering of the Duratec cabinet which can occur naturally occur over time.
*10 Year Plumbing Warranty
Crystec warrant that the plumbing components will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This includes leaks from all internal and external fittings and bonded parts.
*10 Year Electrical Component Warranty
Crystec warrant that the factory-installed electrical components (pumps, the heater, the air blower and the electrical control systems) will be free from defects in workmanship and materials for a period of ten (10) from the date of purchase. This excludes UV-C bulbs, which are recommended to be changed once annually.
*10 Year Auroratec LED Light and Audiotec Music System Warranty
Crystec warrant that all lights within the Spa and the Audiotec music systems including speakers will be free from defect in workmanship and materials for a period of ten (10) years from the date of purchase.
*10 Year Non-Electrical and Non-Plumbing Components Warranty
Crystec warrant that the components not covered within the plumbing and electrical terms above (including internal head rests, steps and the Spa lid) will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This excludes fading due to chemical use and weathering which can occur naturally over time.
*Warranty Cover up to ten (10) Years is subject to an Annual Service within each 12 month period by Crystec Spas or an authorised Crystec Spa Dealer. Chemical damage excluded. Spa must not have been moved or re-located from original position without prior acknowledgement/approval from Crystec Spas.
Crystec Gold Annual Service Plan
Many Crystec Spa customers choose to further extended their peace of mind by investing in the Gold Annual Service Plan.
Just as you would service your car every year, your spa requires the same attention to keep it running smoothly and prevent avoidable downtime.
Over time, debris and calcium build-up occurs in your spas pipe work and a deep and thorough cleanse is required to completely flush the system. Electrical components and interconnecting wiring requires checking for integrity as well as, plumbing unions, seals and heaters to name just a few.
This complete plan not only extends your warranty year after year but also eliminates call out fees for warranty issues and includes fast track response times when you do require assistance. Three Spa Refresh services per year as well as your routine Annual Service will ensure your Spa receives all of the TLC it deserves.
Quality hot tubs, like cars, are built to last a long time. The Crystec Gold Annual Service Plan will keep your spa well maintained and prolong the life of your spa to a decade and beyond. Look after your investment for its whole life and ensure it brings you joy for years to come. With your yearly chemical supply included, upgrade, and guaranteed part exchange options available to its members, its clear to see why this plan is so popular.